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We have established a solid, large-scale infrastructure that supports our services with high level of skill, expertise, and security.

In order to reduce the geographic distance with our customers, FPT call centers have many domestic and overseas locations. Established to improve the support quality and manage support performance, we share with our customers many of our internally developed tools for issue raising, patch applying, data back-up, reminders, call logging systems, designed to support key process and KPI systems.

Call center & Contact center service includes below services:

  •   IT Help-desk service
  •   CRM contact center service
  •   Hardware replacement service
  •   Providing global support centers in Philippines (Manila & Cebu) and Vietnam
  •   Infrastructure support service

Why FPT Call Center/Contact Center Service?

☆ Service Continual Improvement

- Contain both Service Resolution and Customer Service KPIs

- Identify service gaps and determine Improvement Action Plan to improve Service’s User Satisfaction

☆ Single Point of Contact Service

- One contact, all concerns

- One Service, all functions

Reduce user communication channel

Reduce customer management effort

☆ Use Self-Support Service

- FAQ

- Frequent IT Training

- User knowledge level statistic

- Change announcement

Improve user’s knowledge capabilities

Reduce support service effort

Increase users’ confidence

☆ Effective Service Management Framework

- ISO 20K and ITIL_v3.0 processes

- Ticket Management System

- Application Monitoring System

Distribution Management System

The client needs to optimize its supply chain, which was crucial to its success and continued growth, the company decided to remodel its supply chain by setting up a distribution management system (DMS)

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eMobiz For Your Business

eMobiz is a solution that automates business tasks of sales such as sales processing, and tracking of customer interactions, as well as analyzing sales forecasts and performance for the companies of FMCG, Consumer Goods, Food & Beverage, Pharmacy and Oil industries.

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