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What was impossible will be possible if we utilize the evolution of communication. We provide Application Management Services that are made possible in such a way.

Application Management Services (AMS) provides a number of advantages to companies. By focusing on remote support such as telephone and internet, the call center is increasing its capacity to provide services to customers located everywhere. This is an effective operating model by sharing the responsibilities with reliable outsourcing resources, which enables you to optimize the investment of capital and resources while focusing on your core business development.

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In order to reduce the geographic distance with our customers, AMS Service  has many domestic and overseas locations. Established to improve the support quality and manage support performance, we share with our customers many of our internally developed tools for issue raising, patch applying, data back-up, reminders, call logging systems, designed to support key process and KPI systems. With our skillful, professional staff and well-equipped infrastructure, we are currently providing services to more than 600 firms with more than 8000 users worldwide, ensuring quality of service with frequent communication with our customers by telephone, emails, messenger, conference calls, remote support, and even on demand onsite support.

Application Management Services is one of the key services in the service portfolio that FPT provide to customer to  help customers improve efficiency, reduce costs and enhance overall business performance

AMS process:

  • Inherited the best practices from ITIL 2011
  • Satisfied ISO 20000 requirements
  • Combined our best practices, ITIL 2011 ITIL 2011 knowledge and experience about application management

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FPT Software has been providing top‐notch quality Application Management Services to help clients improve efficiency, costs and enhance overall business performance.

We offer both 1st level and 2nd level support for Manufacturing, Distribution and Service industries.

  • Help desk for systems transaction process and operation
  • Remote/on-site trouble shooting, network management
  • Patch applying, bug fixing
  • Data backup & recovery
  • Data tuning
  • System upgrade and roll-out
  • Hardware standby service

Why FPT Software AMS?

Untitled10For the detail of: End to end managements service experience, 15 years of experience in management services

  • Expertise and experience in all major technologies and platforms
  • Vietnam’s cost advantages: guaranteed lower cost than local vendors
  • Low turnover rate: 10% to ensure efficiency & stability
  • Large pool of young & skillful developers
  • Trusted by worldwide clients

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Reasonable cost:

  • Capacity sharing: Sharing resource within customer , project, company level
  • Optimal use of resource: Combination of onsite and offshore, resource pool with expertise at different level that is compatible with the work requirement
  • Different level of support: Premium, Standard, Essential … that are configured to meet the specific requirements from customer

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AMS Service KPI Offering

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Your Challenges

Aging legacy systems are holding business down. - Lack in resources & skills to monitor & maintain complex IT systems. - The cost of managing enterprise applications is escalating. - IT maintenance is not the core business objective

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Our Solutions

In-depth expertise in various technologies to support clients in maintaining an efficient IT system. - Large pool of experienced engineers mobilized in accordance to clients’ needs. - Significant cost reduction resulting from Vietnam’s cost competitive advantages. - IT operations managed by experienced specialists to allow clients focus on core business

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